When does the video room open?

Shortly before the scheduled start, and it closes once the session ends or is marked complete.

What if the professional does not show up?

Open a dispute from the booking. Our team reviews it and refunds a confirmed no show.

Can I book for a friend?

Yes, with a gifted session. They receive a code and choose their own professional and time.

Booking a Wellness Professional on PairLume: How It Works

How to book time with a professional on PairLume, when the video room opens, what happens if someone is late, and how rescheduling and cancellations work.

Booking on PairLume is a calendar, not a request queue. You see real availability and you pick a slot.

Finding someone

Browse [experts](/wellness professionals), filter by focus area, language and location, and open a profile. Every profile shows the rate, session length, focus areas, languages, and the next open times pulled from that professional's live calendar. If a card shows three open times, those three slots are genuinely open right now.

Booking

Pick a slot, confirm the length and the price, and pay from your wallet balance or your card. The professional gets the booking immediately and the slot closes for everybody else. You get a confirmation with the time shown in your own time zone.

Joining

The video room opens shortly before the start time and stays open for the length of the session. That window exists for a reason: an always open room means an accidental rejoin can look like a second session. If you arrive early, the room will tell you when it unlocks.

If somebody is late

Short delays are normal and the professional decides how to use the remaining time. If a professional does not show at all, open a dispute from the booking and our team handles the refund. You do not have to negotiate that with them yourself.

Rescheduling

Reschedule from the booking page. Both sides get notified and the old slot is released. Please give as much notice as you can, because a slot released an hour before is a slot nobody else can use.

Cancellations and refunds

Cancellation windows and what gets returned are set out in the [refund policy](/refund policy) and summarised in [refunds and disputes](/how it works/refunds). Short version: cancel with reasonable notice and the money goes back to your wallet or your card. Cancel in the last minutes, and the professional may keep part of the fee because they held the time for you.

Messages

Each booking has a message thread with the professional for logistics: what to prepare, a document to read, a change of plan. It is not a support channel for the platform and it is not a place to swap personal contact details. Keeping the work on platform is what makes the dispute and refund process possible.

Gifting

You can pay for a session for somebody else. They redeem it with a code and book their own time with whoever they choose.