PairLume FAQ

Answers about how PairLume works, what it costs, how professionals are verified, how your data is handled, and how it compares to therapy platforms and other relationship apps.

What is PairLume? PairLume is an AI-powered relationship wellness platform that connects couples with an intelligent AI wellness guide for guided conversations, emotional support, and relationship growth. Our platform combines cutting-edge AI technology with evidence-based evidence-based approaches for relationship wellness.

Is PairLume free to use? Yes. Creating an account and starting a live two-person AI session is 100% free. You do not need a credit card to begin. Optional paid extras include self-paced courses, ebooks, and one-on-one bookings with a wellness professional, but the core AI session experience that makes PairLume unique is free.

Do I need a credit card to start? No. Sign up with email, Google, or Apple, invite your partner, and start your first live AI session immediately. Cards are only requested if you choose to buy a course, an ebook, or book a paid session with a wellness professional.

Is there a hidden paywall after a few sessions? No. There is no usage cap, no "trial" countdown, and no surprise paywall on the AI session feature. You and your partner can run as many live AI-guided sessions as you want at no cost.

How is PairLume different from couples therapy? PairLume is not a replacement for couples therapy. It is a place to do the daily reps between sessions, together. Live AI guidance helps you communicate better in real time; a licensed professional helps you work through deeper, complex issues. Many users do both: therapy weekly, PairLume daily.

What do paid plans actually unlock? Paid items are optional and à la carte: in-depth video courses on communication and repair, downloadable ebooks, and 1:1 booked sessions with verified wellness professionals on the platform. None of these are required to use the live AI session.

Why offer the AI session for free? Because the work itself, two partners showing up together, is the entire point. We did not want price to be the reason a couple does not start. The free AI session is the front door; everything else on PairLume exists to support couples who want to go deeper.

How much does the PairLume app cost? PairLume is free to download on iOS, Android, and the web. You only pay for what you actually use: one time purchases for courses and books, a per session fee when you book a wellness professional, and an optional Pro membership if you want unlimited AI guided sessions. There are no hidden fees and no forced subscriptions to get started.

Is PairLume really free? Yes. Live AI-guided sessions for you and your partner are 100% free, with no credit card required. We support the platform through optional tips from couples who want to give back. Premium add-ons like booking sessions with licensed wellness professionals, courses, and the digital library may have separate pricing, but the core AI session is and always will be free.

Is there a free couples app like PairLume? You can use a lot of PairLume for free. Creating an account, exploring the AI wellness guide with a daily message allowance, reading articles, browsing wellness professionals, and trying free books all cost nothing. Paid options exist if you want longer AI sessions, premium courses, or one to one bookings, but the core experience is genuinely free to try.

Do both partners need to be online at the same time? For a live two-person session, yes — that is the whole point. You and your partner join the same AI-guided conversation in real time, on your own devices, from anywhere in the world. You can also use PairLume solo to journal, take a course, or read between sessions.

Is the PairLume app good for couples? Yes. PairLume is built specifically for partners who want to communicate better, repair after conflict, rebuild trust, or simply check in more often. It blends private AI guided conversations, structured courses, and access to vetted wellness professionals, so couples can pick the format that fits their week instead of forcing one rigid approach.

What is the difference between PairLume and couples therapy? Therapy is for processing trauma, addiction, mental illness, infidelity, and complex family systems with a licensed professional. PairLume is for the daily work between sessions: practicing communication, working through small conflicts, building rituals, learning frameworks. We are not a replacement for therapy — we are a place to do the reps. If you need a licensed professional, our directory connects you with one.

How does the AI know what to say? PairLume's AI is trained on evidence-based relationship frameworks, including the work of John and Julie Gottman, Sue Johnson's Emotionally Focused Therapy, and decades of attachment research. It listens to both partners in real time and responds to what is actually happening in your conversation, not generic templates.

Is PairLume a dating app? No. PairLume is a relationship wellness app for people who are already together, whether dating, engaged, married, or partnered in any form. The focus is on growing the relationship you are in, not finding a new one.

What is the 7 7 7 rule for couples? The 7 7 7 rule is a simple rhythm some couples use to stay connected: every 7 days have a real date, every 7 weeks plan a small getaway or special evening, and every 7 months take a longer trip or reset together. It is not a strict formula, more a reminder that connection needs consistent attention at different scales. Inside PairLume you can build a similar rhythm using check in prompts, courses, and scheduled sessions.

Is what we say in a session private? Yes. Sessions are encrypted, your conversations belong to you, and we do not sell or share your data with anyone. Each relationship has its own private space — no overlap with other relationships you may have on the platform.

What is the 2 2 2 rule in relationships? The 2 2 2 rule suggests a date night every 2 weeks, a weekend away every 2 months, and a longer trip every 2 years. Like the 7 7 7 rule, it is a memory aid for keeping intentional time on the calendar. PairLume helps by giving you prompts and exercises for those moments instead of leaving them blank.

Can we use PairLume long-distance? Yes. You and your partner can be in different cities, different countries, or different time zones — both of you join the same live session from your own devices. This is one of the things we built PairLume for.

Is PairLume safe and private? Your conversations, journal entries, and session notes are private by default. We use encrypted connections, role based access on our database, and never sell your data. Wellness professionals only see what you choose to share with them, and AI sessions are not used to identify you to anyone outside the app.

Can same-sex couples use PairLume? Yes. PairLume is for any two people in a committed relationship — same-sex, mixed-orientation, polyamorous, married, dating, partnered. The frameworks work across relationship types.

Does PairLume replace therapy? No. PairLume is an educational and wellness platform, not a medical service. The AI guide and courses are useful for reflection, communication skills, and everyday relationship questions. If you are in crisis or need clinical care, please reach out to a licensed professional in your area or use the crisis resources page inside the app.

We are not married — can we still use it? Yes. PairLume is for any pair willing to work on their relationship. Dating, engaged, married, separated and trying to repair, long-term partners — all welcome.

What if my partner will not try it? You can use PairLume solo for the courses, the digital library, and journaling. The two-person live session requires both of you, but you can model the work and invite your partner in when they are ready. Many couples start this way.

How long does a session last? A typical session is 20–30 minutes, but there is no time limit. Some couples do quick 10-minute check-ins; others do 60-minute deep dives. Your session, your pace.

What can I expect in the first session? You will create a free account, invite your partner with a session code, and the AI will open with a short orientation — what brought you here, what you would like to work on, how the session works. Most first sessions take 15–20 minutes and leave both partners with one shared next step.

How does the AI wellness guide work? You open a session, share what is on your mind, and the guide responds with calm, focused questions and suggestions. It is designed to help you slow down, name what you are feeling, and find one small next step. You can use it solo or together with your partner on the same device.

When should I see a licensed professional instead of using the AI? If you are dealing with active abuse, untreated addiction, severe mental illness, recent infidelity (within 90 days), or any situation where one partner does not feel safe, please see a licensed professional. Our directory at /therapists can help you find one. PairLume is for the daily work of healthy-but-imperfect relationships, not crisis intervention.

Can my partner and I use the AI guide together? Yes. Couples mode treats the relationship itself as the focus, not one person against the other. You can hand the phone back and forth or sit side by side and let the guide help you talk through something difficult without either of you having to lead.

Is the AI guide a real therapist? No. The AI guide is a coach style tool for reflection and communication practice. It will never diagnose you, prescribe anything, or replace a licensed clinician. For deeper or clinical work, you can book a verified wellness professional inside the app.

Is the AI going to take sides? No. PairLume's AI is designed to be neutral — it reflects what each partner is saying, surfaces patterns, and offers frameworks. It will sometimes name behavior directly ("that sounded dismissive") because honest reflection is the whole point. But it does not assign blame or pick a winner.

What languages does the AI guide support? The guide responds in English today and handles other languages on a best effort basis. We are expanding language support based on what people actually ask for, so if your language is missing, tell us through the contact page.

What is the optional tipping? The AI sessions are free for everyone. If you have found PairLume valuable and want to support the team building it, you can leave an optional tip through the app. It is processed securely through Apple's In-App Purchase system. No tipping is ever required and tipping does not unlock anything different.

How many AI messages do I get for free? Free accounts get a daily message allowance that resets every 24 hours, enough for a short reflective check in. If you want longer conversations or unlimited daily messages, Pro removes the cap.

Does the AI remember past sessions? Each session is its own conversation by default. You can save recaps and notes to revisit later, and Pro members get richer continuity across sessions so the guide can reference earlier themes you chose to keep.

Can the AI guide help during an argument? Yes. Many couples open a quick session in the middle of a tense moment to slow things down. The guide will not pick a side. It helps you name what is happening, take a breath, and decide whether to keep talking now or come back to it later.

What if I am in crisis? If you or someone you love is in immediate danger, please contact local emergency services or a crisis hotline right away. PairLume has a Crisis Resources page with hotlines by country. The AI guide will also surface those resources if it detects signs of crisis in your messages.

Can I use voice instead of typing? Yes. You can speak your message and listen to the guide read its response. This is useful when you are walking, driving as a passenger, or just want a more human feeling exchange.

Who are PairLume wellness professionals? They are vetted coaches and relationship guides who have applied, been reviewed, and approved by our team. Each has a public profile with their background, specialties, location, and reviews so you can pick someone who feels like the right fit.

How do I book a session with a wellness professional? Open the Wellness Professionals page, choose someone whose profile resonates, pick an available time slot, and pay for the session. You will get an email confirmation and a video link that opens during the booking window.

How much does a one to one session cost? Each professional sets their own rate, which is shown clearly on their profile before you book. You only pay for the time you book, with no monthly fee attached.

Can I reschedule or cancel a booking? Yes. Open the booking from My Bookings and use the reschedule or cancel option. Our refund policy page explains how refunds work depending on how close to the session you cancel.

How does the video session actually work? When the session is close to starting, a Join button becomes active on the booking page. It opens 10 minutes before the start time and stays open up to 15 minutes after, so neither of you has to wait around guessing. You and the professional join the same private room from inside the app.

What if my professional does not show up? Mark the session in your booking and tell us through the dispute option. An admin reviews the case and decides on a refund. You are not stuck waiting for an answer alone, and we do not auto blame either side.

Can I message my professional before the session? Yes. Every booking has its own private message thread so you can share context, ask a question, or send a quick note. Replies show up inside the app and in your notifications.

How are wellness professionals verified? Every applicant submits their background, training, and identification. Our team reviews everything before a profile goes live, and reviews from real clients stay attached to the profile so you can see how others experienced their sessions.

Can I leave a review after a session? Yes. After your session you can leave a rating and a short review. Professionals can reply publicly, and our team moderates anything that crosses the line so the reviews stay useful and fair.

Do you offer couples sessions or only individual? Both. Many professionals work with couples on the same call, and some also offer one to one sessions for individual work that affects your relationship. The profile makes clear what each person offers.

What courses does PairLume offer? Courses cover the topics couples ask about most: communication, attachment, trust, intimacy, and conflict. Each course is self paced with short lessons you can do alone or together, so a busy week does not derail your progress.

Are PairLume courses self paced? Yes. You can move through a course in a weekend or stretch it across months. Your progress is saved automatically so you can pick up exactly where you left off.

How much do the courses cost? Each course is a one time purchase shown on its detail page before you buy. There is no subscription attached and no renewal to worry about.

Can both partners share one course purchase? Yes. A purchase covers both of you working through the same material together in the same household. We trust couples to use it the way that fits your relationship.

Do courses give a certificate? Courses are designed for personal growth, not credentialing, so there is no formal certificate. You will get session recaps and exercises you can revisit any time.

Can I get a refund on a course? Yes, within the window described on our refund policy page. If something is wrong with the course or it is not what you expected, reach out and we will make it right.

What books are available on PairLume? We curate relationship focused books, including free titles and premium reads on communication, trust, intimacy, and healing. Each book has a clear description so you know what you are getting before you buy.

Can I download the books I buy? Yes. Once a book purchase is confirmed, you get a secure download link by email and inside the app, so you can read it on the device you prefer.

Are there free books on PairLume? Yes. Several titles are free and clearly labeled. They are a good way to see if the writing style and approach feel right before you buy a premium title.

Can I read PairLume books offline? Yes. Once downloaded, the file is yours to read in any PDF reader without needing a connection.

Do you offer a free trial? You do not need a trial to start. The app is free to install, and free features like the AI guide allowance, articles, and free books are available the moment you sign up.

What is PairLume Pro? Pro is an optional membership that removes the daily AI message limit, gives priority support, and unlocks deeper continuity in AI sessions. Everything else in the app works without Pro.

Can I cancel Pro anytime? Yes. You can cancel from Settings or from your app store subscription page. You keep access until the end of the period you already paid for.

How are payments processed? On the web we use Stripe for cards and on mobile we use the official iOS and Android in app purchase systems. We never see or store your full card number.

Do you support promo codes or gifts? Yes. You can redeem a promo code at checkout and you can gift a session or course to a partner through the gift option on the booking or course page.

Why does my receipt show a different amount? Receipts include any taxes that apply in your country and convert to your local currency at checkout time. The total you see before paying is the total you pay.

Are there hidden subscription fees? No. Bookings and books are one time purchases. Courses are one time purchases. Only Pro is a recurring membership, and it is clearly labeled before you confirm.

Is my data sold to advertisers? No. We do not sell your personal data. We use a small set of analytics tools to understand how the app is used in aggregate and to send the emails you signed up for, and you can opt out of marketing emails at any time.

Can I delete my account? Yes. From Settings choose Delete Account and confirm. We remove your personal data within a short window, keeping only the minimum required for legal and tax records.

How do I change my email or password? Open Settings, choose Account, and update the field you want to change. Email changes require confirming the new address before they take effect.

I forgot my password, what now? On the login screen choose Forgot Password and we will email a reset link. If you do not see it, check your spam folder and confirm you used the email tied to your account.

Can I use the same account on phone and web? Yes. Sign in with the same email on any device and your bookings, courses, and conversations follow you.

Which devices does PairLume work on? PairLume works on iPhone and iPad through the App Store, on Android through Google Play, and on the web in any modern browser.

Why are notifications not coming through? Open your phone settings and confirm notifications are allowed for PairLume, then open Settings inside the app and check that the notification types you want are enabled. If both look right, sign out and back in to refresh the token.

The video room will not open, what should I do? The join button activates 10 minutes before your session and stays active up to 15 minutes after the start. If it is gray, check the session time on the booking page and make sure your phone clock is set to update automatically.

How do I report a bug? Use the Contact page or email support and tell us what you were doing, what you expected, and what actually happened. Screenshots help.

Does PairLume work offline? Bookings, AI sessions, and video calls need a connection. Downloaded books and saved session recaps stay readable offline.

How do I apply to become a wellness professional? Open the Apply page from the Wellness Professionals section, fill in your background, credentials, and a short profile, and submit. Our team reviews each application and replies by email with the next step.

How much do wellness professionals earn? You set your own session rate. PairLume keeps a small platform fee and you keep the rest. The exact split is shown clearly in your professional dashboard before you confirm your profile.

How and when do I get paid? Payouts go through Stripe Connect on a regular schedule once your account is verified. Your dashboard shows pending and available balances so there are no surprises.

Can I set my own availability? Yes. You control your weekly hours, time off, and session length from the availability page in your professional portal.

Can I reply to client reviews? Yes. You can post a public reply to any review on your profile, and flag a review for moderation if you believe it breaks our guidelines.

Is using AI for emotional wellness actually safe? Used well, yes. AI is at its best as a short, structured thinking partner, not a replacement for the people who know you or a licensed professional. The 3 minute check in is designed to give you a complete useful moment in a few minutes and then end, so you do not get stuck in an endless chat. If something feels heavy and is not lifting, talk to a human you trust or a qualified wellness professional.

How long is a typical session? AI sessions are as long or as short as you want. Bookings with a professional are usually 30, 45, or 60 minutes, set by the professional and shown before you book.

How does PairLume work? Simply create an account, invite your partner using a unique session code, and start your wellness session. Our AI wellness guide guides the conversation, asks thoughtful questions, and provides insights based on established wellness frameworks.

How is an AI guided check in different from just journaling? Journaling gives you a blank page. AI gives you the next question. Both work. The 3 minute check in is built for the days when you cannot start, because the prompts do the starting for you. Many people use both, lightly, and feel calmer for it within a few weeks.

Is PairLume a replacement for traditional professional support? PairLume is designed to complement, not replace, traditional professional support. It's excellent for everyday relationship maintenance, communication practice, and working through minor issues. For serious personal concerns or complex relationship problems, we recommend also working with a licensed wellness professional.

What if my partner does not want to use the app? That is okay. Many people start solo and use what they learn to bring their partner in gently later. Solo mode is designed to be useful even when only one of you shows up at first.

Can AI really help if my issue is too small for a therapist? That gap is exactly what a short AI check in is for. Most of life is not a crisis, it is just a series of slightly loud Tuesdays. Three honest minutes can take you from reactive to clear before the next thing on your calendar starts.

Is PairLume good for long distance couples? Yes. Async check ins, shared courses, and video sessions all work well when you are in different cities or time zones, and the AI guide gives you something to do together even when you cannot meet in person.

Do both partners need to sign up? Only one partner needs to create an account initially. You can then invite your partner using a unique session code. They'll join the session without needing their own account, though we recommend both partners create accounts for the best experience.

What is the difference between the 3 minute check in and a solo session? The 3 minute check in is a short structured moment. You answer a few questions, see what you actually feel, and walk away with one small step. A solo session is longer and more open, usually fifteen to twenty minutes, for when you want to walk through a whole week, a hard conversation, or a decision that has been sitting on your chest.

Can I use PairLume for individual wellness sessions? Yes! While PairLume is designed for couples, you can absolutely use it for individual self-reflection and personal growth. Many users find it helpful for processing their own emotions and preparing for conversations with their partners.

Is PairLume good for LGBTQ plus couples? Yes. The language, prompts, and professional profiles are written to fit any couple. You can filter for professionals who specifically work with LGBTQ plus clients on the directory.

Can I use PairLume before marriage? Yes. A lot of couples use the courses on communication, money, and expectations as pre marriage preparation, and book a few sessions with a professional to talk through specifics.

What devices can I use PairLume on? PairLume works on any device with a modern web browser, desktop computers, laptops, tablets, and smartphones. We also offer mobile apps for iOS and Android for the best experience with push notifications and offline access.

Can I use PairLume after a breakup? Yes. You can use the AI guide and courses to process what happened on your own time, and there are professionals who specialize in helping people heal and decide what comes next.

Is PairLume available in my country? PairLume is available worldwide wherever you have internet access. Our AI supports multiple languages and our wellness professional directory includes professionals from various regions and time zones.

Does PairLume work for individuals, not couples? Yes. The platform supports solo work on attachment, communication patterns, anxiety in relationships, and personal growth. You do not need a partner using the app to get value out of it.

How do I get started with my first session? After signing up, go to your Dashboard and click 'Start New Session.' You'll receive a unique session code to share with your partner. Once they join using the code, your AI-guided wellness session begins immediately.

Can I try PairLume before committing? Yes! Creating an account and using AI wellness guidance sessions is completely free. You can explore the platform, try sessions, and access some free resources before deciding to purchase courses or book professional wellness sessions.

How is PairLume different from Paired, Lasting, or Relish? PairLume bundles three things most other apps keep separate: a couples focused AI wellness guide, structured courses, and access to vetted wellness professionals for live sessions. You can stay in self serve mode or get a real person involved without switching apps.

What languages does PairLume support? Our AI wellness guide can understand and respond in multiple languages including English, Spanish, French, German, Portuguese, Italian, and more. Professional wellness professional availability varies by language.

Do I need to download an app? No download is required for web access. PairLume works directly in your browser. For enhanced features like push notifications and home screen access, you can install our Progressive Web App or download native apps from app stores.

How long is each wellness session? There's no strict time limit on AI wellness guidance sessions, you can continue as long as you need. We recommend 30-60 minute sessions for best results, but you can go shorter or longer based on your needs.

How do I rebuild trust after lying? Start with full ownership and a clear, specific apology, then make the change visible through repeated small actions over time. Inside PairLume the Trust course walks through this step by step, and a session with a professional can speed up the harder conversations.

How do I stop fighting about the same thing? Repeating fights are usually about an unmet need underneath the topic on the surface. The AI guide can help you map the pattern, and the Conflict Resolution course gives you scripts for stepping out of it together.

Can I use PairLume if I'm single? Absolutely! Many single users use PairLume for self-reflection, processing past relationships, preparing for future partnerships, or working through personal challenges. Our resources are valuable for anyone interested in emotional growth.

What is stonewalling and how do I fix it? Stonewalling is shutting down or going silent during conflict, often because the body is overwhelmed. The fix is a real time out with a return time, then coming back to the topic when calm. PairLume has guided exercises for both partners on this.

What makes PairLume different from other wellness apps? PairLume uniquely combines AI-powered couple sessions, access to licensed professionals, educational courses, and evidence-based resources, all in one platform. Our AI is trained on evidence-based relationship frameworks, not just general conversation.

How do attachment styles affect my relationship? Attachment styles describe how you respond to closeness and distance under stress. Knowing yours and your partner's helps you stop taking each other's reactions personally. The Attachment course walks through it with real examples.

Is there a waiting list to join? No waiting list! You can create an account and start using PairLume immediately. Professional wellness professional availability depends on their schedules, but AI wellness guidance is available 24/7.

How intelligent is the AI wellness guide? Our AI wellness guide is powered by advanced language models trained on wellness techniques and relationship wellness principles. It can understand context, remember conversation history within a session, and provide personalized guidance. However, it's not sentient, it's a sophisticated tool designed to facilitate healing conversations.

How often should couples have date night? There is no single right number. A common rhythm is once a week, even a short one at home. The point is consistency, not budget. PairLume can prompt and plan these for you so they actually happen.

What evidence-based approaches does the AI use? Our AI incorporates elements from research-based relationship frameworks, Emotionally Focused Approaches (EFA), communication and behavioral techniques, and Non-Violent Communication (NVC). It adapts its approach based on the conversation context and your specific needs.

Can the AI remember our previous sessions? Currently, each session starts fresh. This is intentional for privacy and to ensure each conversation can stand alone. We're exploring options for session continuity while maintaining privacy standards.

What if the AI says something unhelpful? While our AI is designed to be supportive and evidence-based, it's not perfect. If you receive a response that doesn't feel helpful, you can rephrase your concern or move the conversation in a different direction. Your feedback also helps us improve the system.

Is there a limit to session length? There's no strict time limit on sessions. You can continue the conversation as long as you need. However, we recommend keeping sessions focused and taking breaks when needed, just like traditional wellness sessions.

Can the AI identify personal challenges? No, our AI cannot and does not identify personal challenges. It's designed for relationship support and personal growth, not professional assessment. If you're experiencing symptoms of a emotional wellness concern, please consult a licensed healthcare provider.

How does the AI handle urgent support situations? If our AI detects signs of signs of distress, it will provide appropriate resources including support resources and encourage you to seek immediate professional help. It's not a substitute for emergency services.

Can I use voice to talk to the AI? Yes! PairLume supports voice input, simply hold the microphone button to speak, and your words will be transcribed and sent to the AI. The AI can also respond with voice using text-to-speech technology.

Is the AI available 24/7? Yes, the AI wellness guide is available 24/7, 365 days a year. You can start a session whenever you need support, regardless of time zone or holiday schedules.

What topics can I discuss with the AI? You can discuss any relationship-related topic including communication issues, conflict resolution, trust, intimacy, family dynamics, life transitions, personal growth, and more. The AI is designed to handle sensitive topics with care.

Can the AI help with specific cultural or religious considerations? Our AI is trained to be culturally sensitive and can incorporate various cultural and religious perspectives when discussing relationships. However, for deeply specific cultural contexts, working with a human wellness professional from your background may be beneficial.

How does the AI handle disagreements between partners? The AI acts as a neutral facilitator, helping both partners feel heard without taking sides. It uses wellness techniques to de-escalate conflict, identify underlying needs, and guide you toward constructive dialogue.

Can I save or export our session transcripts? Currently, sessions are not automatically saved for privacy reasons. We're developing features to optionally save sessions for your personal records while maintaining strong privacy protections.

What happens if my internet disconnects during a session? If you lose connection, simply refresh the page and rejoin using the same session code. Recent messages may be preserved depending on the timing of the disconnection.

Can the AI provide homework or exercises? Yes! The AI can suggest exercises, reflection questions, and activities to practice between sessions. These are based on established relationship-building exercises.

Is the AI biased toward saving relationships? Our AI is not biased toward any particular outcome. Its goal is to help you both communicate effectively and make informed decisions. Sometimes that means working through problems; sometimes it means recognizing incompatibilities.

Can I use the AI for polyamorous or non-traditional relationships? Absolutely. Our AI is trained to support all relationship structures including polyamorous, open, and other non-traditional arrangements. It approaches all relationships with respect and without judgment.

How accurate is the AI's advice? Our AI's responses are based on well-established wellness frameworks and research. However, every relationship is unique. Use the AI's insights as a starting point for reflection and discussion, not as definitive guidance.

Can I provide feedback on AI responses? Yes! We value your feedback. You can report unhelpful or concerning responses through our contact form. Your feedback directly helps improve the AI's wellness capabilities.

Does the AI learn from my conversations? The AI does not store or learn from individual conversations. Each session is independent. We use aggregated, anonymized insights to improve the general quality of responses, but your personal data is never used to train the model.

How do I book a session with a real wellness professional? Browse our directory of licensed wellness professionals, view their profiles, specialties, and availability. Select a time slot that works for you, complete the booking with payment, and you'll receive confirmation along with session details.

Are the wellness professionals licensed? Yes, all wellness professionals on our platform are licensed wellness professionals. We verify credentials including education, licensing, and experience before they can offer services through PairLume.

What specialties do your wellness professionals cover? Our wellness professionals specialize in various areas including couples wellness support, relationship wellness guidance, communication issues, infidelity recovery, premarital wellness guidance, LGBTQ+ relationships, cultural considerations, difficult experiences, stress, emotional challenges, and more.

Can I change wellness professionals? Absolutely. We understand that professional fit is important. If you feel your current wellness professional isn't the right match, you can book with a different wellness professional at any time without penalty.

How do online wellness sessions work? Online sessions are conducted via secure video conferencing integrated into our platform. You'll receive a link before your session. All you need is a stable internet connection, a private space, and a device with a camera and microphone.

How long are professional wellness sessions? Standard sessions are 50-60 minutes, though some wellness professionals offer 30-minute check-ins or 90-minute extended sessions. Session length is displayed on each wellness professional's booking page.

What if I need to reschedule my appointment? You can reschedule through your Dashboard up to 24 hours before your appointment. Last-minute changes may be subject to the wellness professional's cancellation policy.

Are wellness professional notes confidential? Yes. Wellness Professional notes are confidential and protected by professional ethics and privacy regulations (in the US) or equivalent privacy laws in other regions. Notes are only shared with you upon request or as required by law.

Can I see the same wellness professional regularly? Yes! We encourage ongoing relationships with wellness professionals. You can book recurring appointments with your preferred wellness professional based on their availability.

Do wellness professionals offer sliding scale pricing? Some wellness professionals on our platform offer sliding scale fees. Look for this information on their profile pages or ask directly during your initial consultation.

What if there's an emergency between sessions? For emergencies, please contact your local emergency services or support hotline. PairLume is not an emergency service. Many wellness professionals provide contact information for urgent situations between sessions.

Can I have a consultation before booking? Many wellness professionals offer free 15-minute consultations. Check their profile for consultation availability or send a message through the platform.

What credentials should I look for in a wellness professional? Look for licensed professionals (LMFT, LPC, LCSW, PsyD, PhD) with training in couples wellness approaches. Experience with your specific concerns is also valuable.

How do I pay for wellness sessions? We accept major credit cards, PayPal, and Apple Pay. Prices are displayed on each professional's profile. Some professionals offer sliding scale pricing.

What types of courses do you offer? We offer self-paced courses on communication skills, conflict resolution, emotional intelligence, intimacy building, attachment styles, trust rebuilding, and more. Courses include video lessons, exercises, worksheets, and practical assignments.

Are courses designed for individuals or couples? Most courses are designed to be completed together as a couple, though they can also be valuable for individual learning. Each course description specifies the recommended approach.

How long do I have access to a course? Once purchased, you have lifetime access to the course content. You can revisit lessons, redo exercises, and review materials as many times as you like.

Can I get a certificate upon completion? Yes, you receive a certificate of completion for each course you finish. While these aren't professional certifications, they mark your commitment to relationship growth.

Do courses include live sessions? Currently, our courses are self-paced with pre-recorded content. However, some courses include optional live Q&A sessions with course instructors at scheduled times.

What's the average course length? Courses range from 2-hour mini-courses to comprehensive 10+ hour programs. Each course page displays the total content length and estimated completion time.

Can I download course materials? Yes, worksheets, exercises, and supplementary PDFs can be downloaded for offline use. Video content is available for streaming only.

Are courses updated regularly? Yes, we regularly update courses based on new research, user feedback, and evidence-based best practices. You'll automatically have access to updates.

Can I preview a course before buying? Most courses offer free preview lessons so you can experience the teaching style and content quality before purchasing.

Do you offer course bundles? Yes, we offer discounted bundles for related courses. Check our Courses page for current bundle offers.

Who creates the courses? Courses are created by licensed wellness professionals, relationship coaches, and wellness professionals with expertise in their subject areas. All content is reviewed for professional accuracy.

Can I suggest a course topic? We love suggestions! Use our Contact page to share course ideas. We prioritize topics based on community interest and educational value.

Are courses accessible for those with disabilities? We strive for accessibility. Videos include closed captions, and we're working on audio descriptions. Contact us for specific accessibility needs.

Can I share my course access with my partner? Courses are licensed for individual use, but we encourage working through content together. Many exercises are designed for couples to do together using one account.

What if I'm not satisfied with a course? We offer a 7-day money-back guarantee for courses you haven't completed more than 30% of. Contact support for refund requests.

What books are available? We offer a curated collection of relationship and emotional wellness ebooks covering topics like attachment styles, love languages, healing from difficult experiences, building trust, communication, intimacy, and more. All books are written or reviewed by wellness professionals.

Are there free resources available? Yes! We offer free blog articles, some introductory course modules, and select ebooks at no cost. These resources provide valuable insights while introducing you to our platform.

Can I download books for offline reading? Yes, all purchased ebooks can be downloaded in PDF format for offline reading on any device.

Do you have a blog? Yes! Our blog features weekly articles on relationships, emotional wellness, communication, wellness, and personal growth. All content is written or reviewed by wellness professionals.

Can I print worksheets and exercises? Yes, all PDF worksheets and exercises are designed to be print-friendly. Many couples find it helpful to have physical copies for exercises.

Are audiobook versions available? We're currently developing audiobook versions of our most popular titles. Sign up for our newsletter to be notified when they launch.

Can I suggest topics for blog articles? Absolutely! We welcome topic suggestions through our Contact page. We aim to address the questions and concerns most relevant to our community.

How often is new content added? We publish new blog articles weekly and add new books and courses monthly. Follow us on social media or subscribe to our newsletter for updates.

Are your resources evidence-based? Yes, all our resources are grounded in established wellness research and wellness frameworks. We cite sources and maintain professional accuracy.

Can wellness professionals recommend your resources to clients? Absolutely! Many wellness professionals use our resources as supplements to their practice. We offer professional accounts with resource-sharing features.

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and in some regions, Apple Pay and Google Pay. All transactions are securely processed through Stripe.

Is there a subscription option? Currently, we operate on a pay-per-service model for courses and wellness sessions. We're exploring subscription options for the future based on user feedback.

Can I get a refund? We offer refunds within 7 days of purchase for courses you haven't started, and within 24 hours for booked wellness sessions (subject to cancellation policy). Downloaded books are non-refundable.

Do you offer discounts or financial assistance? We periodically offer promotions and discounts. We also have a scholarship program for those facing financial hardship, reach out to our support team to learn more.

How much do professional wellness sessions cost? Wellness session prices vary by wellness professional and session length, typically ranging from $80-$200 per session. Each wellness professional sets their own rates, displayed on their profile.

Are there any hidden fees? No hidden fees. All prices are displayed upfront before purchase. The only additional costs would be if you choose to purchase additional services.

Can I purchase gift cards? Gift cards are coming soon! Sign up for our newsletter to be notified when they become available.

Do you offer corporate or group pricing? Yes, we offer enterprise pricing for organizations interested in providing relationship wellness benefits to employees. Contact us for custom packages.

Is my payment information secure? Absolutely. We use Stripe, a PCI-DSS compliant payment processor. We never store full credit card details on our servers. All transactions are encrypted.

Can I pay in installments? For higher-priced courses, we offer payment plans through Affirm or Klarna in select regions. Look for 'Pay in installments' at checkout.

What currency are prices displayed in? Prices are displayed in USD by default but can be shown in local currencies. Your payment will be processed in the displayed currency.

Do you offer student discounts? Yes! Students with a valid .edu email receive 20% off courses. Contact support with your student email for discount code.

Can I get a receipt for my purchases? Yes, receipts are automatically emailed after each purchase. You can also download receipts from your Dashboard under Purchase History.

What's your cancellation policy for wellness professional bookings? Free cancellation up to 24 hours before your appointment. Cancellations within 24 hours may be subject to a 50% fee. No-shows are charged in full.

Are my conversations private? Absolutely. All conversations are encrypted in transit and at rest. We do not read, analyze, or share your personal conversations. Your privacy is our top priority.

Is my data sold to third parties? Never. We do not sell your personal data to third parties. We may use anonymized, aggregated data to improve our services, but your individual information remains confidential.

How is my payment information protected? Payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We never store your full credit card details on our servers.

Can I delete my account and data? Yes, you can request account deletion at any time through your settings. We'll remove your personal data within 30 days, in compliance with GDPR and similar regulations.

Who can see my wellness session content? Only you and your partner (if in a shared session) can see AI session content. Our support team cannot access your conversations. Professional wellness professionals only see notes from their own sessions with you.

Is PairLume data privacy compliant? We follow strict data privacy guidelines for all professional services. All data is encrypted and handled in compliance with GDPR and relevant privacy regulations.

What data do you collect? We collect account information (email, name), usage data (session frequency, features used), and payment information. We do not collect or store wellness session content for AI sessions.

Can my employer see my PairLume usage? No. Even if you access PairLume through an employer wellness program, your individual usage and session content are never shared with employers.

How long do you retain my data? Account data is retained while your account is active. After account deletion, personal data is removed within 30 days. Anonymized analytics may be retained indefinitely.

Do you use cookies? Yes, we use essential cookies for functionality and optional analytics cookies (with your consent). You can manage cookie preferences in our cookie settings.

Can I export my data? Yes, you can request a full export of your personal data through your Settings. We'll provide a downloadable file within 30 days.

Is my session code secure? Session codes are randomly generated and expire after use. They cannot be guessed or brute-forced. Only those you share the code with can join your session.

What happens to my data if PairLume closes? In the unlikely event of service closure, we would notify users in advance and provide options to export data before deletion.

Are you GDPR compliant? Yes, we are fully GDPR compliant. We respect data subject rights including access, rectification, erasure, and portability.

Is PairLume free to download? Yes. You can download PairLume on iOS, Android, or open it on the web at no cost. Core features like daily check-ins, the AI wellness guide with a generous free message allowance, and browsing professionals are all free. You only pay if you choose a session, a course, a book, or a Pro upgrade.

What is the 2 2 2 rule for couples? The 2 2 2 rule is a simple rhythm: go on a date every 2 weeks, take a weekend away every 2 months, and plan a real vacation every 2 years. It is calmer than the 7 7 7 rule and tends to fit couples with kids or tight budgets.

What is the 5 5 5 rule in marriage? The 5 5 5 rule is a conflict pause tool. When a fight starts to escalate, you ask yourself: will this matter in 5 minutes, in 5 months, in 5 years? If the answer is no to all three, you let it go. If yes, you slow down and have the real conversation.

How much does PairLume cost per month? There is no required subscription. Pro is optional and runs around the price of a coffee or two each month, with the exact amount shown in the app for your region. Sessions with professionals are one-time payments and the pro sets the price.

How do you handle security breaches? We have incident response procedures in place. In the event of a breach affecting personal data, we would notify affected users and relevant authorities as required by law.

What browsers are supported? We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated.

What is the 3 3 3 rule for couples? The 3 3 3 rule is a daily connection habit: 3 minutes of undivided attention in the morning, 3 in the afternoon by text or voice note, and 3 in the evening. Small, repeatable, and easy to keep even on busy days.

Is there a truly free couples app? PairLume is free to use for the core experience. You and your partner can do daily check-ins, share reflections, and use the AI guide every day without paying. Most other couples apps lock the daily features behind a subscription, so this is a real difference.

Can my partner and I share one account? No, and we recommend against it. Each person gets their own private space for reflections and the AI guide, and then you choose what to share with each other. Sharing one login would mix your private notes together.

What is the 80 20 rule in relationships? The 80 20 rule says you should get about 80 percent of what you need from your relationship and find the other 20 percent in friends, hobbies, family, and time alone. It protects both partners from carrying the weight of being everything to each other.

Why isn't my microphone working? Ensure you've granted microphone permission in your browser. Check that no other app is using the microphone. Try refreshing the page or using a different browser.

Do we both need to pay if we both use the app? No. The free tier is per person and is enough for most couples. If one of you wants Pro for the extra daily messages and longer history, only that person pays.

How much does the PairLume app cost? PairLume is free to download. The core experience including the AI wellness guide, the blog, the assessment, and most features is free. Paid pieces are optional and include booked sessions with human wellness professionals, premium courses, and the Pro plan which raises the daily message limit.

The app is running slowly. What can I do? Try closing other browser tabs, clearing your cache, or switching to a different browser. A stable internet connection of at least 5 Mbps is recommended.

Is PairLume really free? Yes. There is no required subscription to use PairLume. You can use the app daily without paying. Paid features exist but they are optional, and we tell you the price clearly before any charge.

Is PairLume good for couples who are not in crisis? Yes, this is actually who the app is built for. Most users are doing fine and want a small daily habit that keeps them close, helps them notice small frictions early, and gives them better words for hard moments before those moments grow.

How do I enable push notifications? When prompted, click 'Allow' for notifications. On iOS, add PairLume to your home screen first. On Android, notifications should work automatically after permission.

Is PairLume good for couples who are struggling? It can help as a daily companion, especially between sessions with a human professional. The AI guide is not a replacement for therapy or for a crisis line. If either of you feels unsafe, please use the crisis resources in the app or call your local emergency number.

Is there a free couples app like Paired? Yes. PairLume offers a free core experience that includes AI guided sessions, daily prompts, blog content, and the relationship assessment. Unlike some apps, we do not paywall the main flow after a few days.

Can I use PairLume offline? AI wellness guidance requires an internet connection. However, downloaded books, course materials, and some resources can be accessed offline.

Is there a mobile app? Yes! PairLume is available as a Progressive Web App that can be installed on any device. Native apps for iOS and Android are also available on app stores.

What is the 2 2 2 rule for couples? The 2 2 2 rule is a simple rhythm some couples use: every 2 weeks go on a date, every 2 months take a small trip or do something out of routine, and every 2 years take a longer trip together. The point is not the exact numbers, it is having a rhythm so connection does not get pushed to the bottom of the list.

Is PairLume good for couples? Couples use PairLume for daily check ins, hard conversations, and bookings with human wellness professionals. It works best for couples who want structure outside of weekly therapy, or who want a calm starting point before deciding whether to see a professional.

What is the 7 7 7 rule for couples? It is a lighter version of the same idea: every 7 days do a small thing together, every 7 weeks do something a little bigger, and every 7 months plan a real getaway. People like it because the cadence is short enough to actually keep.

How do I install the mobile app? On iOS: Visit pairlume.com in Safari, tap Share, then 'Add to Home Screen.' On Android: Visit in Chrome, tap the menu, then 'Install App' or 'Add to Home Screen.'

Can I use PairLume by myself? Yes. A lot of people start with solo sessions, especially if their partner is not ready or open yet. Solo sessions help you sort your own thoughts so you can show up clearer in the relationship.

What is the 5 to 1 ratio in relationships? It comes from research by John and Julie Gottman. In stable relationships, partners tend to have around five positive moments for every one negative moment, even during conflict. PairLume nudges those small positive moments through daily check-ins and shared reflections.

What dating app is 100 percent free? PairLume is not a dating app. It is a relationship wellness app for people who are already together or thinking about their relationship. We do not have swipe matching or profiles like Tinder or Hinge.

Why am I not receiving emails from PairLume? Check your spam/junk folder. Add support@pairlume.com to your contacts. If issues persist, verify your email address in your account settings.

The video isn't loading. What should I do? Check your internet connection. Try disabling browser extensions or ad blockers. Clear your cache. If issues persist, try a different browser.

Is PairLume a dating app? No. PairLume is a relationship wellness platform, not a dating app. We help couples and individuals work on the relationships they already have or are thinking about.

Is PairLume a dating app? No. PairLume is for people who are already in a relationship and want to take care of it. There is no swiping, no matching, no profiles for strangers.

How is PairLume different from Paired? Paired focuses on daily questions for couples. PairLume offers daily AI guided conversations, full coaching sessions with vetted human wellness professionals, structured courses, and a relationship library. The free tier is also less restrictive.

How do I clear my browser cache? In most browsers: Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac). Select 'Cached images and files' and clear. Then refresh PairLume.

Can I use PairLume if I am single? Yes. The solo wellness side is genuinely useful on its own. You can reflect, work through situations, take courses, and book a professional without a partner involved.

Can long distance couples use PairLume? Yes, and many do. The shared check-ins, weekly insights, and the option to do a video session together with a professional are especially useful when you are not in the same city.

How is PairLume different from Lasting? Lasting focuses on structured therapy style modules. PairLume blends a conversational AI guide with optional human professionals and self paced courses, so you can pick the depth that fits the week you are having.

Is PairLume compatible with screen readers? We strive for accessibility and follow WCAG guidelines. Most features work with screen readers, though some interactive elements may have limitations we're working to address.

Does PairLume work for LGBTQ+ couples? Yes. The app does not assume any gender pairing, and our professionals include people who specifically support LGBTQ+ relationships. You can filter for that on the professionals page.

Why did my session disconnect? Sessions may disconnect due to internet instability, browser timeouts, or device sleep settings. Keep your device active during sessions and ensure stable WiFi.

How is PairLume different from BetterHelp? BetterHelp matches you with a licensed therapist for ongoing weekly therapy. PairLume is wellness, not therapy. You can book one off sessions with wellness professionals, talk with an AI guide between sessions, or use only the self paced tools. It is not a replacement for clinical care.

Can I use PairLume on multiple devices? Yes! Your account syncs across all devices. Log in on any device to access your Dashboard, courses, and bookings.

Can I use PairLume in a language other than English? The app interface is currently in English. The AI wellness guide can understand and reply in many languages, so you can type in your own language and it will respond there. We are expanding interface languages over time.

Is PairLume safe for sensitive conversations? Yes. Your sessions are private to your account. We do not sell your data, we do not train public AI models on your conversations, and crisis topics trigger gentle prompts toward real human help and emergency resources.

Does the AI replace a real therapist? No. The AI is a wellness guide, not a clinician. It is helpful for daily reflection, structured check ins, and preparing for hard conversations. For diagnosis, treatment, or crisis care, you need a licensed human professional.

Does PairLume work offline? You can open the app and read content you have already loaded. Live features like the AI guide, booking, and video sessions need an internet connection.

How do I update the mobile app? PWA: The app updates automatically when you open it. Native apps: Update through your device's app store like any other app.

Can the AI guide remember our previous conversations? On the free tier the AI keeps short context within a session. On Pro it remembers more across sessions so you do not have to repeat your situation each time. You can clear your memory anytime in settings.

Is my data private? Yes. Your reflections and AI conversations are tied to your account and are not shared with your partner unless you choose to share something. We do not sell your data, and our staff cannot read your private conversations in the normal flow.

What's the minimum internet speed required? For AI wellness guidance sessions: 2 Mbps. For video sessions: 5+ Mbps recommended. For browsing and courses: Any broadband connection works.

How do I reset my password? Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox. If you don't receive an email, check your spam folder or contact support.

What AI model does PairLume use? PairLume uses a layered chain of leading models with automatic fallback, so if one provider has an outage your session keeps working. We do not lock you to a single vendor and we do not advertise specific model names because they change as better ones ship.

Can my partner see my private notes? No. Your private notes and your AI guide conversations stay private to you. Only the things you explicitly share with your partner show up on their side.

Can I change my email address? Yes, you can update your email address in your account settings. You'll need to verify the new email before the change takes effect.

Can professionals see my AI guide conversations? No. A professional only sees what you choose to share inside your booking, such as a message you send them or notes you bring to a session. They do not have access to your AI history.

Will my partner see what I write in solo sessions? No. Solo sessions are private to your account. Your partner cannot read them. Couples sessions are a different mode where you both join the same conversation on purpose.

How do I delete my account? Open Settings, scroll to Account, and tap Delete account. You will be asked to confirm. Your data is removed from active systems, and backups roll off on a normal schedule.

Can two people use one PairLume account? We do not recommend it. Each partner should have their own account for privacy. You can still book couples sessions together by inviting your partner from your account.

How do I contact customer support? You can reach us through the Contact page, email at support@pairlume.com, or through in-app chat. We typically respond within 24 hours.

Do you offer support in languages other than English? Currently, our primary support language is English. However, our AI can understand and respond in multiple languages. We're working on expanding multilingual support.

How do I book a wellness professional? Open the Wellness Professionals tab, browse the list, tap a profile, and pick a time slot. Payment is handled at booking. You will get a confirmation email with the video link and reminders before the session.

How do I cancel a booking? Open the booking from My Bookings and use the Cancel option. If you cancel inside the window the professional has set, the system processes a refund or credit based on their policy.

How much does a session with a wellness professional cost? Prices are set by each professional and shown clearly on their profile before you book. They typically range from around 40 to 150 US dollars for a 30 to 60 minute session.

How do refunds work for sessions? If something goes wrong, such as the pro not showing up or a technical problem on our side, you can open a dispute from the booking. An admin reviews it and decides on a full, partial, or denied refund. Refunds are not automatic, which keeps things fair for both sides.

How do I update my profile information? Go to Settings in your Dashboard to update your name, email, profile picture, and other account details.

What happens if my professional does not show up? Open the booking, tap Report an issue, and pick No show. An admin reviews the heartbeat data from the video room, which shows whether each person actually joined, and then decides on a refund.

What if my professional does not show up? You can file a dispute from your booking. Our admin team reviews it and approves a refund if the professional did not appear. We do not auto refund because that creates bad incentives, but real no shows are taken seriously.

Can I have multiple accounts? We recommend one account per person. Multiple accounts are allowed but not for sharing purchased content or circumventing policies.

Can I reschedule a session? Yes, from the booking detail page if it is still inside the reschedule window the professional allows. After that you would need to cancel and rebook, or message the pro.

Can I reschedule a session? Yes. You can reschedule from your booking page up to a few hours before the session, depending on the professional policy. Late reschedules may be subject to a fee.

How do I view my purchase history? Go to your Dashboard, then navigate to Settings > Purchase History to view all past transactions, receipts, and active subscriptions.

How early can I join my video session? The Join button opens 10 minutes before your scheduled time and stays available until 15 minutes after the start time. You can open and close it as many times as you want inside that window. It is not metered by clicks.

What if I forgot which email I used to sign up? Contact our support team with any alternative emails you may have used. We can help locate your account while verifying your identity.

How do I cancel a session? Open the booking from My Bookings and choose cancel. Refunds depend on how close to the session time you cancel, and the policy is shown before you confirm.

How are professionals on PairLume vetted? Each professional submits credentials, identity, and background information through an application. Our team reviews and approves before they appear in the directory. You can see their qualifications on their profile.

What happens in the first session with a wellness professional? The first session usually focuses on understanding your situation, what you would like to work on, and the rhythm that would help. Expect a calm conversation, not a clinical intake.

How do I deactivate my account temporarily? Currently, we don't offer account deactivation. You can simply stop using the service. For account deletion, use the delete option in Settings.

Can I message a professional before booking? Yes. On their profile you can send a short message to ask about their style and whether they are a good fit before you commit to a paid session.

How are wellness professionals vetted? Every professional applies, verifies their credentials and experience, and is reviewed by our team before they appear in the marketplace. We also rely on user reviews and quality flags to keep standards high over time.

Can I transfer my purchases to another account? Purchases are tied to individual accounts and cannot be transferred. Contact support for exceptional circumstances.

How do I report inappropriate behavior? Use the Report button within the platform or contact support directly. We take all reports seriously and investigate promptly.

Are sessions on video or chat? Sessions with wellness professionals are video by default. AI guided sessions are chat by default with optional voice input and voice output if you prefer to talk out loud.

How long is a typical session? Most sessions are 60 minutes, but some professionals offer 30, 45, or 90 minute options. The length and price are listed on their profile.

Can I bring my partner to a solo booking? Sessions are listed as Solo or Couples. If you book a solo session and want your partner there too, message the professional first so they can switch you to a couples session, since the format and pricing are usually different.

Is there a help center or knowledge base? Yes! Our FAQ page (you're here!) covers most questions. For more detailed guides, visit our blog or contact support.

Can I do a session from my phone? Yes. PairLume works on iOS, Android, and web. Most users do sessions from their phone in a quiet room with headphones.

Do you have an iPad app? Yes. PairLume runs on iPad with a layout designed for the larger screen, including a side panel for navigation.

Do you have social media accounts? Yes! Follow us on Instagram, Facebook, Twitter, and LinkedIn for tips, updates, and community discussions. Links are in our website footer.

How does the AI wellness guide work? You type or speak about what is on your mind, and the guide responds with reflective questions and small, situated suggestions. It is not a chatbot for facts, it is a calm companion that helps you think more clearly.

How can I provide feedback about PairLume? We love feedback! Use the Contact page, email us, or leave app store reviews. User feedback directly shapes our development priorities.

Is the AI guide a real therapist? No. It is an AI assistant trained to support wellness reflection. It is not a clinician and it does not diagnose or treat. For clinical care, please book a licensed professional.

What if I have a slow internet connection? Chat sessions work fine on slow connections. For video sessions we recommend at least 1 Mbps up and down. If your connection drops you can rejoin the same session within the join window.

Is there a referral program? Yes! Share your unique referral link from your Dashboard. You and your referral both receive credits when they make their first purchase.

Which AI model does PairLume use? We use a small set of leading models with automatic fallback, so if one provider has an outage, your conversation keeps working. We do not name the exact model in the chat because the right one is the one that answered well in that moment.

Can I use PairLume in another language? The interface is currently in English. The AI guide can converse comfortably in many languages including Spanish, French, German, Hindi, and Arabic. Tell it your preferred language at the start of the session.

How do I delete my account? Open Settings and choose Delete Account. We remove your personal data within a short retention window required for legal and billing reasons, and then your account is gone.

How do I become a wellness professional on PairLume? Visit our 'Apply as Wellness Professional' page. We require verification of credentials, relevant experience, and completion of our platform training.

Can the AI guide remember our past conversations? It can use recent context inside the same conversation. Long term memory is something we are rolling out carefully, with your control over what is remembered.

Can I write reviews for courses and wellness professionals? Yes! After completing a course or wellness session, you'll be invited to leave a review. Honest reviews help our community make informed choices.

How do I export my data? You can request a full export of your data from Settings. We send you a downloadable file with your sessions, bookings, and profile information.

What happens if I hit the daily AI message limit? You will see a gentle nudge. You can continue tomorrow, or you can upgrade to Pro for a higher daily allowance. Failed AI replies do not count against your limit.

Does PairLume use my conversations to train AI? No. Your conversations are not used to train any AI model. They are stored to make the app work for you and you alone.

How are wellness professional reviews moderated? Reviews are moderated for appropriate content but not edited for opinion. We remove reviews containing hate speech, personal information, or spam.

Do you sell my data? No. We do not sell personal data. We do not share session content with advertisers. Our business model is paid sessions, courses, and the Pro plan, not user data.

Can I export my data? Yes. From Settings you can request a data export. We email you a file with your reflections, bookings, and account history.

Is PairLume HIPAA compliant? PairLume is a wellness platform, not a covered health entity, so HIPAA does not apply in the same way it does to a clinic. We follow strong security practices including encrypted storage and strict access control on your data.

Can I connect with other PairLume users? Currently, PairLume focuses on private couple sessions rather than community features. We may introduce moderated community features in the future.

How do I become a wellness professional on PairLume? Open the Apply as a Wellness Professional page, fill in your credentials and experience, and submit. Our team reviews each application. Approval usually takes a few business days.

How do I change my email or password? Settings, then Account. You can update your email, change your password, or enable additional sign in methods.

What's the best way to get help quickly? For urgent issues, use our live chat during business hours. For general questions, our FAQ often has immediate answers. Email typically gets responses within 24 hours.

How do I know if my relationship is healthy? Healthy relationships are characterized by mutual respect, trust, open communication, emotional support, maintaining individual identities, healthy conflict resolution, shared decision-making, and feeling safe to be yourself. If you have concerns, our AI wellness guidance can help you explore them.

Why did I get an email reminder I did not expect? We send a small number of helpful nudges, such as session reminders and weekly insights. You can turn each one off individually from Notification preferences in Settings.

What commission does PairLume take? Our standard commission is 15 percent on session bookings. Net payouts are shown to professionals in their dashboard before any session is delivered, so there are no surprises.

Do you support Apple Sign In? Yes, on iOS and on the web. You can also use Google, or sign up with email and a one time code.

How and when do professionals get paid? Payouts run weekly through Stripe Connect, every Friday. Funds that have cleared move to the available balance and are sent automatically.

What are the signs of a toxic relationship? Warning signs include constant criticism, control and manipulation, lack of trust, disrespect for boundaries, emotional or physical abuse, isolation from friends/family, walking on eggshells, and feeling drained. If you recognize these patterns, seek professional support.

Can I use PairLume on multiple devices? Yes. Sign in with the same account on your phone, tablet, and laptop. Your data syncs across them.

What courses are available? Courses cover communication, attachment styles, intimacy, trust repair, and managing conflict. New courses are added regularly. Browse them on the Courses page.

How can I improve communication with my partner? Practice active listening, use 'I' statements instead of blame, choose the right time for difficult conversations, validate your partner's feelings, avoid interrupting, ask clarifying questions, and take breaks when emotions run high. Our communication courses dive deeper into these skills.

What is attachment style and why does it matter? Attachment style is how you relate to others in intimate relationships, formed in early childhood. The four styles are secure, anxious, avoidant, and disorganized. Understanding your style helps explain relationship patterns and can guide personal growth.

Are courses self paced? Yes. Once you buy a course it is yours. You can move through it at your own speed, pause, and come back anytime.

Is there an Android app? Yes, available on Google Play. The web version also works well in mobile browsers if you cannot use the store version.

How do I rebuild trust after betrayal? Rebuilding trust requires the betrayer to take full responsibility, transparent behavior, consistent follow-through, patience from both partners, professional support, and time. It's a process that can take months to years. Our resources and wellness professionals specialize in trust rebuilding.

Can my partner take a course with me? Yes. Many couples take courses together on different accounts and meet to discuss each week. The course content is designed to make that easy.

Is there an iPad version? Yes. The app adapts to iPad with a wider layout. You can also use it in Split View next to your calendar or notes.

Do you offer refunds on courses? Yes, within a fair window before you have completed most of the content. Full policy is on the refund page.

Is it normal to have doubts about my relationship? Occasional doubts are normal, especially during transitions or stress. However, persistent, severe doubts may signal incompatibility or unresolved issues. Distinguishing between worry and intuition is important, our AI wellness guidance can help you explore these feelings.

Is PairLume HIPAA compliant? PairLume is a wellness app, not a medical product, so HIPAA does not apply in the strict regulatory sense. That said, we follow strong privacy and security practices and our professionals handle clinical notes inside their own compliant systems where applicable.

What books are in the library? The library includes curated relationship reads, some free and some paid. We pick books that are useful, kind, and based on real experience, not just popular.

How often should couples have sex? There's no 'normal' frequency, what matters is that both partners feel satisfied. The key is open communication about needs and desires. If there's a significant mismatch, couples wellness support can help bridge the gap.

Are the courses self paced? Yes. Once you start a course, the weeks unlock on a gentle schedule so you do not binge and forget. You can revisit any unlocked week at any time.

How do we keep the spark alive in a long-term relationship? Prioritize quality time, try new experiences together, maintain physical affection, express appreciation regularly, keep dating each other, maintain some mystery, and address issues before they fester. Our courses offer specific exercises for rekindling romance.

Are book PDFs DRM protected? We use secure access links that expire after a short window, so your purchase stays personal to you while still being easy to read across your devices.

Can I buy a course as a gift? Gifting is currently set up for sessions. Course gifting is on the roadmap. If you need it sooner, contact support and we will help you arrange it.

What if I am in crisis? Please reach out to local emergency services or a crisis line right now. PairLume is not an emergency service. The Crisis Resources page lists trusted hotlines you can call or text in many countries.

Do you offer refunds on courses? If you have not started a course, contact support within 14 days for a refund. After you have started, we look at it case by case.

What relationship frameworks does PairLume use? PairLume incorporates various research-based relationship frameworks that focus on building friendship, managing conflict, creating shared meaning, and improving communication patterns between partners.

What is included in PairLume Pro? Pro raises your daily AI allowance, keeps a longer history, unlocks weekly insights in more depth, and gives small perks like priority booking. The exact list is on the Pricing page so it stays accurate.

What is emotionally focused guidance? Emotionally focused guidance helps partners identify and change negative interaction patterns, express underlying emotions, and create secure emotional connections based on attachment principles.

Can I use PairLume if I am separated? Yes. Many people use PairLume while separated, during reconciliation, or while deciding next steps. Solo sessions and one off bookings with professionals are both useful in that phase.

Is PairLume good for LGBTQ couples? Yes. PairLume is built for all couples and all relationship structures. Wellness professionals tag specialties so you can find someone who genuinely fits your situation.

How do I deal with jealousy in my relationship? Address jealousy by identifying its root (insecurity, past experiences, actual concerns), communicating openly with your partner, building self-confidence, establishing trust-building behaviors, and potentially working with a wellness professional. Some jealousy is natural; excessive jealousy needs attention.

Can I cancel Pro any time? Yes. There is no lock in. Cancel from Settings and you keep Pro through the end of your current period.

Do you offer student or low income pricing? We do not have a public student tier today, but if cost is the only thing standing between you and the help you need, write to support. We try to find a way.

What are love languages and how do they help? Love languages (Words of Affirmation, Acts of Service, Receiving Gifts, Quality Time, Physical Touch) describe how people prefer to give and receive love. Understanding your partner's language helps you show love in ways they truly feel. Take our free quiz!

Can I gift a session to someone? Yes. Open a professional profile and choose Gift Session. The recipient gets an email with a redeem link and can pick a time that works for them.

How do I become a wellness professional on PairLume? Open the Apply as a Wellness Professional page, fill out the application with your credentials and approach, and our team reviews within a few business days.

How do I set healthy boundaries with my partner? Identify what you need, communicate clearly and calmly, use 'I' statements, be consistent, accept that boundaries may be uncomfortable for others, and be willing to enforce consequences. Healthy boundaries actually strengthen relationships.

Does PairLume work offline? Some content like saved blog articles works offline. AI sessions and bookings need an internet connection because they run on live services.

Is couples wellness support effective? Research shows couples wellness support is effective for about 70% of couples, with research-based approaches having particularly strong evidence. Success depends on both partners' commitment, the wellness professional's skill, and addressing issues before they become too entrenched.

What commission does PairLume take from professionals? A 15 percent platform fee per booking. The rest goes to you and is paid out on a weekly schedule via Stripe.

When should we consider couples wellness support? Consider professional wellness support when: communication has broken down, you're stuck in repeated conflicts, there's been infidelity or betrayal, you're considering separation, life transitions are straining the relationship, or you simply want to strengthen your bond.

When do professionals get paid? Every Friday, into the Stripe Connect account you set up during onboarding. Pending earnings clear once the session has happened.

How do I know if I should stay or leave my relationship? This is one of the hardest decisions. Consider: Are core needs being met? Is there abuse? Are you compatible on fundamental values? Are you both willing to work on issues? Can you envision a happy future together? A wellness professional can help you explore this.

Can clients leave reviews? Yes, after a completed session. Reviews are public on your profile. You can reply to any review, and you can flag a review for moderation if you believe it breaks the rules.

What if a client is rude or threatening? Use the report feature inside the booking. Our team reviews quickly and can warn or remove the client. Your safety on the platform matters.

How do I support a partner going through a difficult time? Educate yourself about their challenges, encourage professional help without forcing, be patient and non-judgmental, maintain your own self-care, avoid taking symptoms personally, offer practical support, and don't try to 'fix' them. Our resources can help.

Can professionals set their own prices? Yes. You set the price for each session type and you can change it at any time. Future bookings honor the price at the moment of booking.

How do I support a partner experiencing stress? Learn about their experience, listen without judgment, avoid accommodation that enables avoidance, encourage professional help, be patient, help them face challenges gradually, and take care of your own emotional wellness. Balance support with maintaining your boundaries.

What is emotional cheating? Emotional cheating involves forming a deep emotional bond with someone outside your relationship that crosses boundaries, sharing intimate details, seeking emotional fulfillment, hiding the connection, and feeling romantic attraction. It can be just as damaging as physical infidelity.

How do I block a date on my calendar? In your Availability tab, use Add exception. You can block single days, ranges, or specific hours so the slot picker hides those times automatically.

How do I handle different parenting styles with my partner? Discuss parenting philosophies openly, find common ground on core values, present a united front to children, compromise on less important issues, avoid undermining each other, and consider family wellness support if conflicts persist.

Can I do voice sessions instead of video? Yes. Inside the video room you can turn off your camera, and many clients prefer voice only. Some professionals also offer phone sessions, listed on their profile.

What if my internet drops during a session? Rejoin from the same booking page. The video room holds your seat. If the disruption was significant, the professional can add minutes at the end or open a dispute to make it right.

How do I deal with in-law problems? Set boundaries with your spouse as a team, communicate needs calmly, limit visits if necessary, avoid putting your partner in the middle, pick your battles, and remember that your partner may need to take the lead with their own parents.

How do I read someone before booking? On the professional profile you can read their about section, see verified credentials, read recent reviews, and send a short message. Most professionals reply within a day.

How do I manage financial conflicts with my partner? Have regular money talks, understand each other's money history and values, create shared financial goals, maintain some financial independence, be transparent, avoid judgment, and consider a financial advisor for persistent issues.

What is stonewalling and how do I address it? Stonewalling is shutting down and withdrawing from interaction, often as a response to feeling overwhelmed. Address it by taking breaks when flooded, using self-soothing techniques, and returning to the conversation when calm. It's a common pattern that professional support can help break.

How do I prepare for my first session? Find a quiet room, have water nearby, and write down one or two things on your mind. You do not need a polished story, just an honest starting point.

Is online wellness coaching as effective as in person? For most people, yes. Research on virtual care shows similar outcomes to in person for many concerns. The biggest factor is the fit between you and the professional, not the medium.

How do I apologize effectively? A good apology includes: acknowledging the specific wrong, taking full responsibility without excuses, expressing genuine remorse, validating the other's feelings, explaining how you'll prevent it in the future, and allowing time for healing.

How is PairLume different from BetterHelp? BetterHelp focuses on subscription matching with a single therapist. PairLume lets you browse professionals, book per session, do daily wellness on your own, and bring your partner in for shared reflections. You are not locked into one person or one plan.

What is unhealthy emotional bonding? Unhealthy emotional bonding occurs when a person forms a strong emotional attachment to an abuser through cycles of abuse and intermittent positive reinforcement. It's why people stay in abusive relationships. Breaking free requires professional support.

How do I know if I'm codependent? Signs of codependency include: excessive people-pleasing, difficulty saying no, poor boundaries, low self-esteem tied to helping others, staying in harmful relationships, and neglecting your own needs. Our resources can help you develop healthier patterns.

How is PairLume different from Paired or Lasting? Paired and Lasting are mostly question of the day apps. PairLume keeps that habit and adds the AI wellness guide, real human professionals you can book, and self paced courses. So you can start small and go deeper when you want to.

Can I use PairLume during a separation? Yes. Many people use it during separation to reflect privately, to communicate more carefully when they do communicate, and to talk with a professional about what they actually want next.

Is it normal to fight in a relationship? Conflict is normal and can even be healthy when handled constructively. What matters is how you fight, avoiding contempt, taking responsibility, staying focused on the issue, and repairing afterward. Constant fighting or avoidance are both warning signs.

How do long-distance relationships work? Successful LDRs require: strong communication, trust, regular visits when possible, shared goals for the future, creative connection methods, maintaining independence, and a clear plan for eventually being together. Our resources offer specific LDR guidance.

Can PairLume help us decide whether to stay together? It cannot decide for you, but it can help both of you slow down, name what you actually feel, and have the conversations you have been avoiding. A session with a professional is a good place to make a decision like this out loud.

How do I date someone with a different attachment style? Understanding both attachment styles is crucial. Anxious-avoidant pairings are common but challenging. The secure partner can help stabilize. Both partners need to work on their patterns, communicate needs clearly, and potentially work with a wellness professional.

What should we do if we keep having the same fight? Most repeating fights are not really about the surface topic. Try a check-in when you are calm, name the pattern instead of the moment, and consider booking one couples session to map the cycle. The Hard topics article in our blog is a good starting point.

What makes couples wellness support work? Success factors include: both partners being committed, willingness to be vulnerable, practicing skills between sessions, finding a good professional fit, addressing issues early, and giving the process adequate time (typically 12-20 sessions minimum).

How do I bring up therapy with my partner without it sounding like an attack? Lead with you, not them. Something like, I have been carrying a lot and I want a calmer place to talk. Would you come to one session with me so we both have help in the room. The framing matters more than the words.

How does emotional wellness affect relationships? Personal wellness challenges can impact communication, intimacy, conflict patterns, and daily functioning in relationships. Partners may feel confused, helpless, or frustrated. With understanding, support, and professional help, couples can navigate personal challenges together.

What is emotional safety in a relationship? It is the felt sense that you can say a hard thing and not be punished for it. Eye rolls, sarcasm, and the silent treatment chip away at it. Small repairs and curiosity build it back.

How often should couples check in? A short daily check-in plus a longer weekly one is the sweet spot for most couples. Daily keeps small frictions small. Weekly catches the patterns daily would miss.

What is relationship worry? Relationship worry involves excessive concern about your relationship, fear of abandonment, overanalyzing your partner's behavior, seeking constant reassurance, and difficulty trusting. It often stems from attachment patterns and can be addressed through professional support.

What if I have obsessive doubts about my relationship? Obsessive doubts about your relationship can be stressful. If you find yourself constantly questioning your feelings or seeking reassurance, our AI wellness guidance can help you explore these thoughts. For persistent concerns, we recommend working with a qualified professional.

What does a daily check-in actually look like? Three minutes. One thing that went well, one thing that felt heavy, one thing you appreciate about the other person. You can do it in the app, on a walk, or in the kitchen.

What if my partner refuses to use the app? That is okay. Use it on your own for the solo side. Often the partner who was skeptical comes in later when they see the change in you and want some of that for themselves.

How do I support my own emotional wellness while supporting my partner? Maintain your own support systems or personal systems, set boundaries on caregiving, practice self-care, keep connections outside the relationship, don't take their behavior personally, educate yourself, and remember you can't 'save' anyone, only support them.

Can relationship problems cause emotional distress? Yes, relationship distress can significantly impact emotional wellness. Chronic conflict, loneliness in a relationship, or a breakup can trigger emotional difficulties. Addressing relationship issues and getting emotional wellness support are both important.

Is PairLume safe for people with anxiety? Yes. Many users come to PairLume for exactly this. The guide stays calm, the sessions are short by default, and you control the pace. If anxiety becomes severe, please reach out to a licensed clinician.

Is PairLume safe for people in recovery? Yes. It is a wellness app and is not a substitute for a recovery program, sponsor, or clinician. Many people use it alongside their existing support, especially for the daily reflection habit.

What is gaslighting? Gaslighting is a form of psychological manipulation where someone causes you to question your own reality, memory, or perceptions. Signs include: denying things that happened, trivializing your feelings, shifting blame, and isolating you. It's a form of emotional abuse.

How do I recognize emotional abuse? Emotional abuse includes: constant criticism, humiliation, threats, isolation, controlling behavior, gaslighting, withholding affection as punishment, and making you feel worthless. If you recognize these patterns, please seek support from a professional or hotline.

Can I use PairLume to journal? Yes. The solo reflection space works as a private journal that the AI guide can read back to you in a calmer voice when you want company in it.

What are healthy coping mechanisms for relationship stress? Healthy coping includes: talking to trusted friends, journaling, exercise, mindfulness, maintaining hobbies, seeking professional support, taking breaks when overwhelmed, and focusing on what you can control. Avoid numbing with substances or avoidance.

Does PairLume help with sleep or stress? Indirectly. The daily check-in often helps people sleep better because they put down what they were carrying. We also have courses that focus directly on stress regulation and calmer evenings.

Can I take notes during a video session? Yes. There is a notes panel inside the room, and your notes save to that booking. The professional can also choose to share their notes with you after the session.

How do I know if I need individual wellness sessions vs, couples wellness support? Individual wellness sessions are for personal issues (emotional challenges, stress, difficult experiences) affecting the relationship. Couples wellness support is for relationship dynamics, communication, and shared issues. Many people benefit from both simultaneously.