How to Cancel Paired: iPhone, Android and Refund Steps

Clear steps to cancel Paired on iPhone or Android, how refund requests work, and what to try if you still want help as a couple.

How to Cancel Your Paired Subscription (and What to Try Instead)

PairLume is an emotional wellness platform for couples, and we are one of the options mentioned at the end. Menus in the App Store and Google Play change from time to time, so the exact wording on your phone may differ slightly.

Short answer: Deleting the Paired app does not cancel your subscription. You cancel it in your phone's subscription settings, through the same store you paid with.

Cancel Paired on iPhone or iPad Open the Settings app. Tap your name at the top. Tap Subscriptions. Tap Paired. Tap Cancel Subscription and confirm.

You keep access until the end of the period you already paid for. If you do not see Paired in the list, you may have subscribed with a different Apple ID.

Cancel Paired on Android Open the Google Play Store app. Tap your profile picture in the top right. Tap Payments and subscriptions, then Subscriptions. Tap Paired. Tap Cancel subscription and follow the steps.

Make sure you are signed in to the same Google account you used to subscribe.

Did you get charged after a free trial?

This happens a lot with yearly plans. If the charge was recent, you can ask for a refund: iPhone: go to reportaproblem.apple.com, sign in, find the charge and choose to request a refund. Apple decides, not the app. Android: open Google Play, go to your order history, find the charge and choose to request a refund. Google's refund window is short, so do it soon.

Refunds are not guaranteed, but asking quickly gives you the best chance. To avoid this next time, cancel right after you start a trial. You still keep the trial days.

Does one partner cancelling end it for both?

The subscription belongs to whoever paid for it. Only that person can cancel it, from their own phone or account.

Still want help as a couple?

Many people cancel because daily questions were nice but did not help when real arguments came up. If that sounds like you: PairLume lets you start guided couple sessions for free, with no card needed. Both partners join from their own phones, and a calm AI guide helps you take turns and understand each other. You can also find a human Wellness Professional on PairLume if you want extra guidance.

Next step: Start a free couple session and send your partner the invite link.

Related reading: Is the Paired app worth it?, How much does Paired cost? and PairLume vs Paired.